Contact us
Email hello@tryshieldr.app. Tell us what happened, which iPhone and iOS version you have, and the app version if you can find it in Settings. Please don't email us the message you wanted checked.
Cancel or manage your subscription
Shieldr subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Shieldr. Cancel at least 24 hours before the period ends or it renews. We can't cancel or refund a subscription for you. Refunds are handled by Apple at reportaproblem.apple.com.
Deleting your Shieldr account does not cancel your subscription.
Restore a purchase
On a new phone, sign in to the same account and use Restore Purchases in the app. Make sure you're signed in to the same Apple ID that paid.
Delete your account
You can delete your account and its data from Settings in the app. If you can't get into the app, email us from the address on your account and we'll help.
Lost money to a scam?
Call your bank or card issuer first, then report it at reportfraud.ftc.gov. Shieldr can't recover money, and acting quickly matters.